Terms and Conditions

Last updated: 10/08/2019

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://wickedrims.co.uk website (the “Service”) operated by Wicked Rims (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Wicked Rims and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Wicked Rims.

Wicked Rims has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Wicked Rims shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Timescales

Wicked Rims accepts no responsibility for unseen delays within the process as some wheels may take longer than standard within any given process.

Paint Finish

When applying a powder coated or painted finish and lacquer we will match as closely as possible to the customer’s request and the other wheels. An exact match may not always be possible. To obtain a set of wheels that match we strongly advise all four wheels are powder coated or painted and lacquered at the same time. Customers should be aware that certain high gloss finishes show blemishes more easily. Should a customer request ‘as new finish’ or ‘show wheels’, additional charges will apply and be calculated on an hourly basis plus materials.

Diamond Cutting

The Diamond Cutting process uses a CNC lathe that removes layers of metal with a precision cut to remove damage. The amount removed is determined by the damage, however we always remove the minimal amount possible. Diamond Cutting, by its very nature, can change the profile of the wheel/ spokes slightly so customers should be aware that a cut wheel will differ slightly to a new wheel – the more cuts that are made, the more noticeable the difference. Some wheels may not be suitable for Diamond Cutting, for example if they have had excessive cutting on previous repairs or if the design of the wheel does not allow it to be Diamond Cut. Wicked Rims may not be able to determine if a wheel can be cut until the wheel has been seen. If we do not think a cut is advisable, or if when cutting it becomes apparent that Diamond Cutting is not suitable, or if the cutting depth proves to be too low, we will advise the customer by phone or email immediately with a supporting photograph if necessary. We will advise the best course of action so that the customer can decide how they wish to proceed. Wicked Rims accepts no responsibility for any imperfections in the alloy after Diamond Cutting. It is important to highlight that there are varying degrees of quality in OEM makes of wheels and aftermarket non-OEM wheels which means that sometimes the quality of the cut finish can only be determined after the cut. Any imprinted wording on a wheel can be lost or reduced during the Diamond Cutting process.

Split Rims

Wicked Rims recommends that all split rims are replaced with new bolts and new valves. If the customer chooses not to replace the split rim bolts, Wicked Rims will not offer any warranty. During the process of refurbishment, there is a possibility that bolts may get damaged, this is sometimes unavoidable. If this happens, the customer will be advised and charged accordingly for any replacement bolts.

Locking Wheel Nuts, Plastic Nut Covers and Centre Caps

Wicked Rims will not be held responsible for any damage to locking wheel nut keys or bolts, wheel nut covers or centre caps. We request customers to check and ensure any locking wheel keys are supplied and where possible, locking wheel nuts/bolts should be removed by the customer. Some tyre fitters may ‘over tighten’ wheel bolts, if any damage occurs during removal or refitting of previously over-tightened nuts/bolts (including locking wheel nuts/bolts), Wicked Rims will endeavour to remove damaged items. Any additional parts or time will be charged to the customer accordingly.

Wicked Rims tighten all wheel nuts/bolts to the correct torques supplied by the vehicle manufacturer. Due to fresh paint and the bedding in process, Wicked Rims advises all customers to re-check all wheel bolts immediately and after approximately 40 miles. If a customer is unable to check, Wicked Rims will offer to carry out the re-check if the customer brings the vehicle to our location. Where a wheel is fitted to a vehicle with a spacer, Wicked Rims can’t accept any liability for the correct fitting of the wheel due to the uncertainty of the suitability of the supplied bolt lengths, their condition and the required torque settings.

The use of spacers is often against the vehicle manufacturer’s recommendation and safety specifications. Fitting of wheels with spacers is entirely at the owner’s risk. Wicked Rims will not be held responsible if centre caps break on removal or refitting.

Wheel Repairs

Wicked Rims reserves the right to refuse to complete the refurbishment process if they discover at any point during the process that the wheel will not, in the opinion of Wicked Rims, be safe. Wheels which are classed as ‘very poor condition’ may incur an additional charge. The customer will be contacted before any additional work is undertaken.

Wicked Rims recommends the fitment of new valves when refitting the tyres. Rubber valves are supplied. Wicked Rims accepts no responsibility for leaks from old valves that have been refitted at the customer’s request.

Tyre Pressure Monitoring Systems (TPMS)

Wicked Rims will not be held responsible for any damage caused during removal of tyre pressure sensors due to excessive corrosion or generally seized parts. If this happens, the customer will be notified. Wicked Rims will ensure all bolt-in valves are tightened to the correct torque setting. Some vehicles have a ‘self-calibration’ facility to code/recode removed or replaced tyre pressure sensors, whilst other vehicles need to be re-programmed through the vehicle dealership.

Wicked Rims will not be held responsible for coding/recoding of any tyre pressure sensors; customers must make their own arrangements for this. Wicked Rims are not responsible for resetting any vehicle computers/monitoring systems for tyre pressures (TPMS). Owners should refer to their vehicle manual for this function.

Tyres

Wicked Rims reserves the right not to re-fit damaged, dangerous or illegal tyres.

Wheel Straightening

During the wheel straightening process heat is used and it is likely to result in discolouration to the painted surface. Whilst this may not be visible on the inside of the wheel, we recommend a full refurbishment if the damage is on the outside face of the wheel. The process of straightening a wheel involves using force and although we apply our skill to the straightening process it is not possible to guarantee that the wheel will not crack. We can not take responsibility for this occurring as it is a risk with the wheel straightening process.

Collection Timescales

Vehicles or wheels will not be released until payment is made in full. Wicked Rims requires customers to collect their vehicles and wheels in a reasonable time duration and must either collect their wheels or make arrangements for their collection/delivery. Wicked Rims can deliver wheels locally to the Stevenage area by arrangement for a small fee. Wicked Rims will endeavour to contact customers with respect to collecting their wheels; however, wheels not collected within 28 days of completion may be sold to recover all costs.

Transportation

Wicked Rims accepts no responsibility for the loss or any damage to wheels during transport by couriers on behalf of the customer. Customers should ensure that any courier they employ is adequately insured.

Unforeseen Issues

Wicked Rims endeavours to refurbish alloy wheels to the best of their ability but cannot be responsible for any unforeseen problems such as poor casting, hidden cracks, excessive corrosion, buckles, previous poor repairs or previous excessive diamond cutting. These complications may only become apparent once the existing wheel coating is removed. If issues like these become apparent, customers will be advised about what has been detected and what can be done to proceed with an estimated cost that would apply to the additional repairs required along with how long this is likely to take.  Where possible photographs of the damage found will be supplied. Minor issues that can be rectified with metal filler will be managed on site and may not incur any additional costs or extended refurbishment time, however extensive damage may have to be rectified using a wheel straightener, which will incur additional cost. Customers will be advised by phone or email and a response will be required for Wicked Rims to proceed.

Disclaimer and Warranty

All customers’ vehicles must be fully covered by their own insurance whilst left with Wicked Rims under Road Traffic Act 1988 section 143. All vehicles must be supplied with the locking wheel nut keys for removing and fitting wheels where applicable. Wicked Rims accepts no responsibility for goods or articles left in the vehicle. Wicked Rims are not responsible for resetting any vehicle computers/monitoring systems for tyre pressures (TPMS). Owners should refer to their vehicle manual for this function. When Wicked Rims fits wheels to a customer’s vehicle, we will make sure that the wheel nuts/ bolts will be properly torqued using the appropriate equipment. Customers are however, responsible for rechecking wheel nuts/ bolts immediately and after an initial bedding in period of approx. 40 miles and at regular points thereafter as part of a standard maintenance routine. If a customer is unable to check, Wicked Rims will offer to carry out the re-check if the customer brings the vehicle to our location.

Wicked Rims always want the very best for their customers and carry out quality workmanship. In the unlikely event something has gone wrong, Wicked Rims will try their best to rectify the situation. Wicked Rims offers a one-year warranty on all powder coat and paint refurbishments, whereby the paint work will be free of rust and corrosion. Wicked Rims reserve the right to refuse to refurbish wheels under warranty where we feel the damaged is not caused by defective materials or workmanship e.g kerbed, dented or scratched. Wicked Rims can’t offer a warranty on split rim wheels, or any wheels which have been welded or buckled wheels have been straightened.

Contact Us

If you have any questions about these Terms, please contact us